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Putting Members First

Here to help

The Member Support team, part of the Member Experience team, works on the front lines providing a support experience that is human and honest.

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Working in Global Member Support

Our Global Member Support team works on the front lines, providing a support experience that is human and honest. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human, and direct way. We correspond directly with members by phone, live chat, and email. We troubleshoot problems, walk members through features, and help our members get the most out of their workouts.

Member Support has full-time onsite shifts, available seven days a week from 6:45 a.m. to 9:15 p.m. CST.

Onsite perks include:

  • Free snacks and drinks
  • Designated break areas
  • Indoor/Outdoor gathering and dining spaces
  • World-class gym with locker rooms

Getting to the office

The Plano Office at 6500 Chase Oaks Boulevard is located off the Spring Creek Parkway exit 31, between Maroon Lane and Superior Ave. Peloton occupies Suite 120, whose main entrance is on the south side of the building.

Our Jobs



Invested in you

Peloton provides comprehensive, competitive, and unique benefits for full and part-time team members, product discounts, and other tools to foster work-life harmony.    

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Life at Peloton

We are a team of passionate, positive, and ambitious individuals embracing creativity, innovation, and action to pursue personal success and achieve a united mission. We embrace change, challenge, creativity, and kindness.

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Here, everyone belongs

At Peloton, we're unapologetic about constantly pushing for better outcomes for our Members, for those who work with us, for the communities we serve and for society. Learn how DEI is woven into the fabric of our company.

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