Enterprise Systems
Senior Director, IT Operations & Digital Resilience
Senior Director, IT Operations & Digital Resilience
About the Role
The Senior Director of IT Operations & Digital Resilience will be the primary architect of our internal technology experience and operational stability. You will lead a global team of 20+ professionals across Service Desk, Infrastructure, SRE, and Compliance functions. Your mission is to ensure a seamless "always-on" employee experience while maintaining a rigorous security and compliance posture across our global footprint.
Your Daily Impact at Peloton
1. Global Service Excellence & Employee Experience
- End-User Support: Direct the global IT Helpdesk and a specialized VIP Support tier, ensuring white-glove service for executive leadership.
- Digital Workplace: Lead end-point management strategy (MDM, imaging, lifecycle) to ensure employees have the right tools, whether remote or in-office.
- EX Leadership: Act as the primary advocate for the "Employee Experience," using technology to reduce friction in the daily workflow.
2. Infrastructure & Site Reliability (SRE)
- Connectivity: Oversee global network architecture, ensuring high-availability for local, remote, and hybrid connectivity solutions.
- System Reliability: Manage SRE and Incident Management frameworks to minimize downtime and ensure rapid recovery from system failures.
- Connectivity: Own the global network stack, ensuring seamless VPN, SD-WAN, and office-based connectivity.
3. Security, GRC & Loss Prevention
- Governance & Compliance: Serve as the functional lead for IT regulatory compliance (SOX, GDPR, SOC2) and cybersecurity governance.
- Asset Protection: Oversee Loss Prevention strategies to mitigate hardware theft, data leakage, and unauthorized access.
- Risk Mitigation: Align operational workflows with corporate security policies to ensure "security by design" in IT Ops.
4. Vendor & Strategic Management
- Global Delivery: Manage offshore vendor relationships (BPO/MSP), ensuring third-party delivery meets internal quality and security standards.
- Financial Oversight: Manage a multi-million dollar budget encompassing hardware, software licensing, and managed service contracts.
Performance & Metrics
You will be responsible for the design and weekly delivery of the IT Operational Command Dashboard, including:
- Service Metrics: MTTR (Mean Time to Resolve), First-Call Resolution, and CSAT.
- Reliability Metrics: SLOs/SLAs for core infrastructure and network uptime.
- Compliance Scorecards: Audit readiness status and Loss Prevention recovery rates.
You Bring to Peloton
- Experience: 12+ years in IT Operations, with at least 5 years in a senior leadership role managing multi-disciplinary teams.
- Technical Breadth: Deep familiarity with ITIL frameworks, SRE principles, and modern GRC tools.
- Leadership: Proven track record of managing a team of 20+, including remote and offshore resources.
- Communication: Ability to translate complex technical "uptime" data into business-centric "experience" reports for the C-Suite.
#LI-DD1
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected].
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.