This is not an open job. Submitting an application allows your profile and resume to be reviewed by a Peloton recruiter when a role becomes available at this location. It’s a great way to be considered for future Peloton Membership job openings. However, jobseekers should also directly apply to any currently open positions of interest to ensure consideration.
ABOUT THE ROLE
This is a fixed-term contract role that runs through February 23, 2024. Availability to work a flexible schedule including evenings, weekends, and holidays is required.
Are you passionate about delivering exceptional customer service? Peloton is looking for dedicated individuals to join our Member Support team, where every day is an opportunity to make a positive impact on our members' experiences.
The Member Support team, part of the Member Experience team, works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat, and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human, and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.
As a Member Support Associate, you will interact directly with members each week, tracking their issues, and playing a meaningful role as liaison between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.
This is an hourly position, with shifts varying 7 days a week.
YOUR ROLE IN DELIVERING OUTSTANDING CUSTOMER SERVICE:
- Deliver above-and-beyond experiences to our members through phone, live chat, and email
- Build relationships with our community and make the impossible possible
- Think creatively about ways in which we can elevate the Peloton experience for our members every day
- 1+ years of experience in call/contact center, retail, hospitality and/or customer service
- Experience with Salesforce and/or Zendesk a plus
- Ability to work nights, weekends and holidays
- Team player mentality
- Being proactive
- Ability to multitask
- Sincere and empathetic communicator
- Take pride in helping others
- Out of the box problem solver and enjoy finding innovative ways to go above and beyond
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: firstname.lastname@example.org
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