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2024 Bascom 163A0427

Enterprise Information Technology (EIT)

Salesforce Senior Engineering Manager, Service Cloud

Ort New York, New York, United States

Status Full-Time


Peloton Enterprise Technology organization is seeking an experienced Salesforce Sr. Engineering Manager. In this role, you will be the technical owner of the Salesforce applications, including sales, customer support, supplier portal, etc. You will define the architectural vision, road map, best practices, and platform innovation. Develop guidelines and standard practices, assess the technical fit of Salesforce as a solution for various use cases, and consult with teams on leveraging Salesforce native capabilities to minimize custom code. Define platform-wide architectural choices laying the common infrastructure for Salesforce solutions, including integration frameworks, data architecture, and security models. Help build an engineering team focused on building reliable, scalable solutions that will aid in the growth of Peloton. You will translate Peloton’s needs into high-level technical specifications, craft and develop recommended systems, and consult with stakeholders to ensure smooth implementation. This role presents an opportunity to demonstrate your Service Cloud experience to build outstanding member support applications.


Leadership & People Management:

  • Build, mentor, and nurture a world-class Salesforce engineering team
  • Encourage innovation, collaboration & continuous learning and improvement
  • Develop a culture of being thought partners and value adders
  • Active collaboration with the procurement team during contract negotiations
  • Identify services in critical paths and define proactive monitoring & alerting
  • Manage team budgets, track expenses, and optimize resource allocation
  • Effectively communicate within and across teams
  • Form relationships and collaborate with finance, internal controls, and security teams

Project Management & Collaboration:

  • Collaborate with product managers, architects, and other team members to define Roadmap, project scope, goals, and deliverables
  • Develop project plans, allocate resources, and handle timelines to ensure successful project execution
  • Monitor progress, identify risks, and implement mitigation strategies
  • Carve out space for tech debt on the Roadmap

Technical Expertise:

  • Drive technical decisions and ensure alignment with business goals
  • Keep up with the innovations and incorporate new features/services to improve the product/application experience
  • Participate in architectural discussions, design reviews, and technical problem-solving
  • Incorporate Guardrails for Data Security and Privacy
  • Define governance around data retention to keep the storage cost under control


  • Bachelor's degree in Computer Science
  • 5+ years of people management experience
  • 10 years of experience with 6 or more years on the Salesforce platform
  • Experience with the Salesforce product suite, including Sales, Service, Revenue, and Community Clouds
  • Demonstrated experience building scalable & easy to use Customer Support and Sales Applications
  • Subject matter expert in the Customer Support domain space
  • Proven experience Incorporating AI in Service Cloud
  • Prior experience negotiating Salesforce Licensing contracts
  • Salesforce Certifications: Administrator, Application Architect, System Architect, Service Cloud, Sales Cloud
  • Experience with AWS and Boomi integrations
  • Understanding of SDLC, Development Operations (DevOps), software architecture, and system integration
  • Experience working in a startup embracing shifting priorities
  • Experience working with compliance teams



The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave 
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
Base Salary Range
$213,300—$277,300 USD


Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com  email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email  applicantaccommodations@onepeloton.com  before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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